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YOUR INFORMATION
Privacy, Clearly
Explained.
This Privacy Policy explains how Origin Thread collects, uses, shares, and protects information when you visit our website, create an account, place an order, submit artwork, or contact us.
Effective date: August 27, 2026
Last updated: August 27, 2026
Your trust matters.
We keep privacy practical, proportional, and clear.
We collect what we need to operate the store, fulfill orders,
support customers, and improve the experience.
QUICK SUMMARY
WHAT WE COLLECT
Account, contact, order, payment-related, device, communication and uploaded-artwork information.
WHY WE USE IT
Orders, support, security, personalization, analytics and marketing choices.
WHEN WE SHARE IT
Service providers and legal or business needs described below.
YOUR CHOICES
Account settings, marketing preferences, cookies and applicable privacy rights.
This summary does not replace the full policy.
01
SCOPE
This policy applies to information collected through Origin Thread’s website, online store, customer accounts, design and upload tools, customer support, and related services. It does not govern third-party websites or services with their own privacy notices.
02
INFORMATION WE COLLECT
Information you provide may include name, billing and shipping address, email, phone, account credentials, order details, size preferences, wishlist data, messages, reviews, quote requests, and artwork or files you submit. We may also collect device or browser data, IP address, page views, interactions, approximate location derived from IP, cookies, and similar technologies.
03
HOW WE USE INFORMATION
We use information to process orders; provide custom printing and design services; manage accounts and wishlists; communicate; provide support; prevent fraud; maintain security; improve products and the customer experience; comply with law; and send marketing where you have consented or where otherwise permitted.
04
ORDERS, PAYMENTS & FULFILLMENT
Payment information is processed by our payment providers. Origin Thread receives transaction status and payment-related order details needed to process and support your purchase. Order information may be shared with service providers needed for payment, hosting, email, printing, shipping, fraud prevention, and customer support.
05
ACCOUNTS & WISHLISTS
Account profiles may include contact details, preferences, order history and wishlist data. You are responsible for keeping your password secure and for activity under your account. Guest checkout may be available without creating an account.
06
UPLOADED ARTWORK & CUSTOM ORDERS
Files, designs, text, logos, placement instructions and related communications are used to review, prepare, produce and support the requested order. Access is limited to personnel and service providers who need it. Retention should be limited to what is reasonably needed for production, support, legal and business purposes.
07
COOKIES & ANALYTICS
We use cookies and similar technologies for necessary site functionality, checkout, security, preferences, and performance. Analytics or marketing technologies may also be used when enabled. You can manage browser-level cookie settings through your browser, although blocking necessary cookies may affect store functionality.
08
MARKETING COMMUNICATIONS
We may send email or SMS messages only where you have opted in or where permitted by law. You may unsubscribe from promotional communications at any time. Transactional messages related to orders, accounts or service may still be sent.
10
DATA RETENTION
We retain information only as long as reasonably necessary for the purposes described above and to meet legal, accounting, tax, dispute-resolution, fraud-prevention and security obligations. Retention periods may vary by data type and legal requirement.
11
SECURITY
We use reasonable administrative, technical and organizational safeguards designed to protect information. No system is completely secure, and this policy should not imply otherwise.
12
YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to access, correct, delete, obtain portability of, or restrict or object to certain processing of personal information, opt out of certain targeted advertising, sale or sharing where applicable, appeal a decision, and withdraw consent. We may verify your identity before fulfilling requests.
13
CHILDREN’S PRIVACY
Our services are not directed to children under 13, and we do not knowingly collect personal information from children without appropriate authorization. Contact us if you believe a child has provided personal information so we can evaluate deletion.
14
INTERNATIONAL VISITORS
Information may be processed in the United States or other locations where our service providers operate. Where required by applicable law, appropriate safeguards may be used for transfers of personal information across borders.
15
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The revised policy will be posted with an updated “Last updated” date. Some changes may be material, in which case we may provide additional notice where appropriate.
16
CONTACT US
For privacy questions or requests, email support@shoporiginthread.com with the subject line “Privacy Request.” We may ask for information reasonably needed to verify your identity before completing certain requests.
Your Privacy Choices
We may need to verify your identity before completing certain requests.
CLEAR CHOICES
Control your data and communication preferences.
SECURE CHECKOUT
Industry-standard safeguards for payments and data.
RESPONSIBLE HANDLING
We collect only what we need and use it with purpose.
PERSONAL SUPPORT
Real people ready to help with privacy questions.